Retail Lead Associate (Reduced-Time), Customer Experience Operations
About the role
This role is a Retail Lead Associate position with Reduced Time Hours, averaging between 30-39 hours per week. The role requires open availability from Tuesday-Saturday between 3:45pm and 10:15pm.
Responsibilities
- Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
- Utilize inventory management systems to scan, process, and count products.
- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
- Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
- Work with a manager to maintain the physical safety and quality standards of the site.
- Work in a fast changing and ambiguous environment.
- Perform additional duties, as assigned.
- Work flexible hours including nights, weekends, and holidays.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
Qualifications
- High school or equivalent diploma
- At least 18 years old
- 1+ years of retail or customer-facing experience, or 1+ years of floor leader or other leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience
Benefits
Pay starts at $22.40 per hour with benefits available.
Team Information
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession?
Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.
Company Information
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.
Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.