Retail Lead Associate (Reduced-Time), Customer Experience Operations

About the role

This role is available at Amazon's Locker+ retail locations and involves interacting with customers, managing inventory, and assisting with customer service operations.

Responsibilities

• Interact with customers using effective customer engagement strategies and model desired behavior for the team.
• Utilize inventory management systems to scan, process, and count products.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associates in solving customer issues.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that affect the customer and associate experience and support the manager in building a strong site culture.
• Maintain the physical safety and quality standards of the site under the guidance of a manager.
• Work in a fast-changing and ambiguous environment, performing additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Requirements

• High school diploma or equivalent.
• At least 18 years old.
• 1+ years of retail or customer-facing experience, or 1+ years of floor leader or leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience.

Qualifications

• Strong attention to detail.
• The ability to quickly prioritize tasks.
• A willingness to learn new things.
• A commitment to delighting customers.

Skills

• Customer service skills.
• Inventory management.
• Team leadership.

Benefits

• EAP (Employee Assistance Program).
• Mental Health Support.
• Medical Advice Line.
• 401(k) matching.

Pay

Starting pay is $18.90 per hour, including the highest available shift differential which applies depending on the shift selected. Final pay will be based on factors including shift selection and location.

Schedule

Flexible hours including nights, weekends, and holidays are required.