Retail Lead Associate (Reduced-Time), Customer Experience Operations

About the role

This role requires open availability: Tuesday-Friday between 8:45am and 3:15pm, Saturday between 10:45am and 5:15pm. As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Requirements

Basic Qualifications:

• A high school diploma or equivalent
• At least 18 years old
• 1+ years of retail or customer-facing experience, or 1+ years of floor leader or other leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience

Preferred Qualifications:

• Experience in training others

Qualifications

High school or equivalent diploma, at least 18 years of age, 1+ years of retail or customer-facing, or 1+ years of floor leader or other leadership, or 1+ years of Amazon (Blue Badge/FTE) experience.

Skills

Strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers.

Benefits

Starting pay starts at $20.25 per hour with benefits available. The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location.

Pay

Starting pay starts at $20.25 per hour with benefits available.

Schedule

• Reduced Time Hours: Average work between 30-39 hrs per week.

Benefits

Includes EAP, Mental Health Support, Medical Advice Line, 401(k) matching.