Retail Lead Associate (Reduced-Time), Customer Experience Operations

About the role

This role is available at Amazon's Locker+ retail locations. Interested in joining a dedicated team that makes the return of pickup and packages convenient for customers?

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count products.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Requirements

• High school or equivalent diploma.
• At least 18 years old.
• 1+ years of retail or customer-facing experience, or 1+ years of floor leader or other leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience.

Qualifications

• Strong attention to detail.
• The ability to quickly prioritize tasks.
• The willingness to learn new things.
• A commitment to delighting our customers.

Skills

• Customer service skills.
• Inventory management systems.
• Peer-to-peer feedback.
• Continuous improvement of customer experience.
• Identifying and communicating barriers and trends.
• Maintaining physical safety and quality standards.
• Working in a fast changing and ambiguous environment.

Benefits

Starting Day 1 of employment, Amazon offers:

• EAP (Employee Assistance Program).
• Mental Health Support.
• Medical Advice Line.
• 401(k) matching.

Final pay will be based on factors including shift selection and location. Starting pay is $20.25 per hour with benefits available.