Retail Keyholder (Store 5358)

About the role

At GameStop, we are dedicated to providing exceptional service and delivering the latest and greatest in gaming products to our customers. We are a leading global retailer of video games, electronics, and gaming merchandise, committed to creating unforgettable experiences for our customers.

Responsibilities

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns promptly, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items, and express gratitude to guests.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
• Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines.
• Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system. Complete Omni-Channel orders daily.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures. Observe associate performance and provide timely and appropriate feedback to the store management.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
• Required Job Skills And Abilities: exceptional guest service skills, clear verbal and written communication and listening skills, self-motivation, problem-solving skills, and ability to work as a team.
• Minimum of 3 days/week availability. Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
• Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
• Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.