Retail Keyholder - PT- Seattle Factory Outlet Store (Tulalip WA)

Starting at $18.00 per hour to $19.50 per hour contingent on experience.

About the role

Join the ZWILLING team at our Seattle Factory Store and represent some of the most respected brands in the culinary world. We're seeking enthusiastic, customer-focused Retail Keyholders who thrive on building relationships, delivering exceptional service, and creating memorable shopping experiences. In this role, you'll help lead by example on the sales floor while supporting daily store operations, opening and closing procedures, merchandising, and sales performance. Whether you're demonstrating premium cutlery, cookware, or kitchen tools, you'll help customers find the right products while sharing your passion for cooking, innovation, and quality craftsmanship. Located at Seattle Premium Outlets, our store provides the opportunity to combine your passion for cooking with a rewarding retail career, helping customers discover premium products designed to elevate their time in the kitchen.

Responsibilities

• Deliver outstanding customer service and product knowledge to every shopper
• Drive sales and help achieve individual and store performance goals
• Open and close the store, following company policies and cash-handling procedures
• Support the Store Manager with daily operations and sales floor execution
• Demonstrate ZWILLING products and educate customers on features and benefits
• Maintain visual merchandising, product presentation, and store cleanliness standards
• Assist with inventory management, shipment processing, and stock replenishment
• Support promotional events, product demonstrations, and customer engagement activities
• Build lasting customer relationships through follow-up and CRM initiatives
• Serve as a role model for company values and customer service excellence

Requirements

• Previous retail sales experience; keyholder or supervisory experience preferred
• Strong leadership and customer service skills
• Excellent communication and interpersonal abilities
• A passion for cooking, food, or premium consumer products
• Ability to multitask and remain organized in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays as business needs require
• Ability to stand and walk for extended periods during scheduled shifts
• Ability to lift up to 35 pounds and safely use a ladder as needed
• Must be legally authorized to work in the United States, as this position is not eligible for employment visa sponsorship

Benefits

• Competitive hourly pay: $18.00 - $19.50 per hour
• Seven paid sick days per calendar year
• 50% employee discount on premium ZWILLING products
• Fun incentive programs, contests, and opportunities to earn free products
• Medical, dental, and vision benefits
• A supportive team environment with opportunities to learn and grow

About ZWILLING

For almost 300 years, ZWILLING has offered premium products that enhance the lives of professional and home chefs worldwide. Since our start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, tools, tabletop, small electrics, and personal care. Tradition, quality, innovation, and craftsmanship are our ingredients for success. Today, ZWILLING is an international industry leader that sells products in over 100 countries. Always innovating, ZWILLING acquired global heritage brands Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan) to give its customers access to the most exceptional kitchen products.