Retail Key Holder-TIFTON MALL

About the role

At Bath & Body Works, we believe everybody deserves to feel good. When you join us as a Key Holder, you become part of Gingham Nation—a community where people are at the center of everything we do. We invest in your growth so you can learn, lead, and help create feel-good moments every day. Our store leaders are retail and customer-savvy, dedicated brand ambassadors who thrive on connecting with customers.

Responsibilities

• Act as manager on duty when scheduled, addressing customer experience, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences by demonstrating selling behaviors rooted in company values and product knowledge.
• Set daily/shift direction and goals for associates.
• Perform opening and closing routines, including bank deposits, shipment receipt, and dissemination of company directives.
• Create genuine customer connections by uncovering needs, sharing product information, and making personalized recommendations.
• Drive rewards program enrollment and engagement on the sales floor and at checkout.
• Assist with floorset execution, window changes, visual presentation, and marketing placement.
• Maintain store safety, cleanliness, and visual standards.
• Adhere to company values, policies, and procedures.

This role requires constant physical activity, including standing, walking, reaching, lifting, climbing ladders, bending, and kneeling. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

Requirements

• High school diploma, GED, or relevant work experience.
• Ability to thrive in a customer-first retail environment.
• Demonstrated sales, customer experience, and operational results in a fast-paced setting.
• Effective communication skills, openness to feedback, and adaptability.
• Ability to provide in-the-moment coaching to associates and de-escalate store/customer situations.
• Availability to work peak days and times, including evenings, weekends, and holidays.

Skills

• Lead with Curiosity & Humility
• Build High-Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• Limited Medical Benefit Plans with access to a national PPO network, prescription drug coverage, and telemedicine (eligibility varies by state).
• Dental and vision coverage for frames and eye exams.
• Care benefits with unlimited access to Care.com for short-term and ongoing care needs.
• No-cost mental health and wellbeing support through the Employee Assistance Program (EAP).
• On-demand access to earned wages through DailyPay.
• 40% merchandise discount and free Bath & Body Works product.

Visit bbwbenefits.com for more details.