Retail Key Holder-THE MALL AT PARTRIDGE CREEK

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand—you become part of Gingham Nation, where people are at the center of everything we do. We invest in your growth so you can learn, lead, and help create feel-good moments every day.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager, including acting as manager on duty when scheduled to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences by demonstrating and modeling selling behaviors rooted in company values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines, including execution of bank deposits, receipt of shipment, and interpretation/dissemination of company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Drive rewards program enrollment and engagement on both the sales floor and at check-out.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• Engage in constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and maintain the store’s visual appearance.
• Consistently lift 10 pounds and up to 50 pounds.
• Adhere to all safety standards and expectations to provide the safest, cleanest, and most engaging experience.
• Maintain company values, policies, and procedures.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Requirements

• High school diploma, GED certificate, or relevant work experience.
• Thrives in a customer-first, fast-paced retail environment.
• Demonstrated sales, customer experience, and operational results.
• Effective communication skills, openness to feedback, and ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.

Skills

• Lead with Curiosity & Humility
• Build High-Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• Limited Medical Benefit Plans with access to a national PPO network, prescription drug coverage, and telemedicine (eligibility varies by state).
• Dental and vision coverage for frames and eye exams.
• Care benefits with unlimited access to Care.com for short-term and ongoing care needs.
• No-cost mental health and wellbeing support through the Employee Assistance Program (EAP).
• On-demand access to earned wages through DailyPay.
• 40% merchandise discount and free Bath & Body Works product.

For more details, visit bbwbenefits.com.