Retail Key Holder-Richmond Plaza

Summary

As a Key Holder, you will support delivering the sales plan through effective execution of store and operational tasks. Store leaders are the front line of the field leadership team: they are retail‑ and customer‑savvy, dedicated brand ambassadors, and thrive on the connections made with customers.

Responsibilities

• Responsible for leadership tasks delegated by the Store Manager, including acting as Manager on Duty to address customer experience, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in‑store customer experiences by demonstrating and modeling selling behaviors rooted in company values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines, including bank deposits, receipt of shipments, and interpretation/dissemination of company directives.
• Create genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• Engage in constant physical activity—standing, walking, reaching, climbing ladders, lifting 10 lb consistently and up to 50 lb, bending, and kneeling—to obtain products and maintain store appearance.
• Consistently provide a safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain company values, policies, and procedures.

Qualifications

• Thrives in a customer‑first retail environment.
• Ability to foster a customer‑focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast‑paced setting.
• Effective communication skills, openness to feedback, and ability to adapt quickly.
• Ability to provide in‑the‑moment coaching to associates.
• Ability to de‑escalate store and customer situations effectively.
• Availability to work peak days and times, including varied shifts of evenings, weekends, and holidays.
• Education: High school diploma, GED certificate, or relevant work experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• On‑demand access to earned wages through DailyPay.
• Tuition‑free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post‑secondary programs.
• Voluntary medical, dental, vision, short‑term disability, life, and AD&D coverage through The American Worker (eligibility varies by state).
• No‑cost mental health and well‑being support via the Employee Assistance Program (EAP).
• Paid time off, paid parental leave, and access to family‑building benefits.
• 40% merchandise discount and eligibility for free products.
• Additional details at bbwbenefits.com.

Pay

Daily or weekly pay options are available.