Retail Key Holder - Phoenix

About the role

cabi Outlet is seeking a motivated and customer-focused 30-Hour Key Carrier to support store leadership, drive sales, and help create an inspiring shopping experience for every customer.

Responsibilities

• Create Exceptional Customer Experiences
• Deliver personalized styling and customer service experiences that build trust and loyalty
• Develop meaningful relationships with customers through active clienteling and engagement programs
• Help customers discover products that fit their needs and personal style
• Serve as a role model on the sales floor by demonstrating outstanding customer care and professionalism
• Foster a positive, collaborative, and team-oriented work environment
• Assist with coaching, motivating, and supporting fellow team members
• Lead by example in customer service, accountability, and teamwork
• Serve as Manager on Duty when needed, providing leadership and operational support
• Delegate daily tasks and help ensure priorities are completed efficiently
• Communicate effectively with team members and store leadership
• Help Drive Store Operations
• Support merchandising and visual presentation standards to create an inviting shopping environment
• Absorb inventory management, shipment processing, and stock organization
• Maintain store cleanliness, organization, and operational excellence
• Support cash handling, banking procedures, and asset protection practices
• Work independently or collaboratively to meet the needs of the business
• Assist with additional store projects and responsibilities as needed

Requirements

• Passion for fashion, styling, and delivering memorable customer experiences
• Previous retail experience as a Sales Associate, Key Holder, Supervisor, or similar role
• Strong communication and relationship-building skills
• Ability to lead with confidence and support team success
• Strong organizational, multitasking, and time-management abilities
• Basic computer proficiency, including Microsoft Office applications
• Ability to handle cash and store assets with integrity and accuracy
• Dependable, professional, and adaptable in a fast-paced retail environment

Qualifications

• High school diploma or GED preferred
• 1–2 years of retail experience preferred, or an equivalent combination of education and experience