Retail Key Holder - Part Time (Backcountry)

About the role

We are seeking a highly motivated and experienced Key Holder to join our team at Backcountry, where our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—supply customers with the gear, knowledge, and inspiration for outdoor adventures. The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

Responsibilities

• Assist the Store Manager in opening and closing the store
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliations
• Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the Store Manager
• Provide exceptional customer service, and assist customers with purchases, product inquiries, and returns/exchanges
• Maintain a clean, organized, and attractive store appearance
• Assist in the execution of and ensure daily tasks are completed
• Train and mentor new team members
• Perform other duties as assigned by the Store Manager and Assistant Store Manager

Requirements

• High school diploma or equivalent
• Minimum of 2 years of experience in retail sales or customer service
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to work in a fast-paced and dynamic environment
• Must be able to work a flexible schedule, including evenings, weekends, and holidays
• Basic computer skills, and experience with Point-of-Sale systems is a plus

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work

Pay

$20 - $22 an hour

Schedule

Flexible schedule, including availability for nights, weekends, and holidays. Regular and predictable attendance is required.