Retail Key Holder-Oneonta Shopping Center

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Drive rewards program enrollment and engagement on both the sales floor and at check-out.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.

Requirements

• Constant physical activity, including standing, walking, reaching, and lifting.
• Ability to lift 10 pounds consistently and up to 50 pounds.
• Adhere to safety standards and expectations.
• Maintain company values, policies, and procedures.
• Customer-first mindset and ability to foster a customer-focused selling culture.
• Experience in a fast-paced environment with demonstrated sales, customer experience, and operational results.
• Effective communication skills, openness to feedback, and quick adaptation.
• Ability to provide in the moment coaching to associates and de-escalate store and customer situations effectively.

Qualifications

• High school diploma, GED certificate, or relevant work experience.

Skills

• Leadership and customer service skills.
• Product knowledge and sales abilities.
• Physical stamina and ability to perform various tasks.

Benefits

• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• Limited Medical Benefit Plans with access to a national PPO network, prescription drugs, and telemedicine with free consultations.
• Dental coverage and vision coverage for frames and eye exams.
• Care benefits with unlimited access to the leading network through Care.com for finding and booking short-term and ongoing care.
• No-cost mental health and wellbeing support through the Employee Assistance Program (EAP).
• On-demand access to earned wages through DailyPay.
• 40% merchandise discount and free Bath & Body Works product.

Pay

$15.00 per hour

Schedule

All store positions require flexible availability, including evenings, weekends, and holidays.