Retail Key Holder-NORTHWOODS MALL

Career Development

We invest in your growth so you can learn, lead and help create feel good moments every day.

Responsibilities

• Leadership tasks as delegated by the Store Manager, including acting as Manager on Duty, addressing customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Aid in floorset execution, window changes, visual presentation, and marketing placement as needed.
• Ensure the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Benefits

• On-demand access to your earned wages through DailyPay.
• Tuition-free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post-secondary education programs.
• Voluntary medical, dental, vision, short-term disability, life and AD&D coverage through our partnership with The American Worker.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• Paid time off, paid parental leave and access to family building benefits.
• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.