Retail Key Holder-NEWGATE MALL

About the role

As a Key Holder at Bath & Body Works, you will support delivering the sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: retail and customer-savvy, dedicated brand ambassadors who thrive on connections with customers.

Responsibilities

• Act as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences by demonstrating and modeling selling behaviors rooted in company values and elevated product knowledge.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines, including bank deposits, receipt of shipment, and dissemination of company directives.
• Create genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• Maintain physical activity standards, including standing, walking, reaching, lifting (up to 50 pounds), climbing ladders, and bending to obtain products and maintain store appearance.
• Adhere to all safety standards and maintain company values, policies, and procedures.

Requirements

• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, openness to feedback, and adaptability.
• Ability to provide in-the-moment coaching to associates and de-escalate store and customer situations.
• Availability to work peak days and times, including varied shifts, evenings, weekends, and holidays.

Qualifications

High school diploma, GED certificate, or relevant work experience.

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• On-demand access to earned wages through DailyPay.
• Tuition-free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post-secondary education.
• Voluntary medical, dental, vision, short-term disability, life, and AD&D coverage (eligibility and benefits vary by state).
• No-cost mental health and well-being support through the Employee Assistance Program (EAP).
• Paid time off, paid parental leave, and access to family-building benefits.
• 40% merchandise discount and free products to experience and share the brand.