Retail Key Holder-Heritage Walk Shopping Cente

Career Development

As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. You will also lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.

Responsibilities

• Act as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Drive rewards program enrollment and engagement on both the sales floor and at check-out.
• Affirm compliance with all safety standards and expectations.
• Maintain our values, policies, and procedures.

Requirements

• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Qualifications

• High school diploma, GED certificate, or Relevant Work Experience.

Skills

• Leadership skills.
• Customer service skills.
• Product knowledge.
• Operational skills.

Benefits

• Career development opportunities.
• Medical, Dental and Vision Benefits.
• 40% Discount on products.
• Daily or Weekly Pay.

Pay

Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.

Schedule

Variety of shifts including evenings, weekends, and holidays.