Retail Key Holder-FLATIRON CROSSING

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand—you become part of Gingham Nation, where people are at the center of everything we do. We invest in your growth so you can learn, lead, and help create feel-good moments every day.

About the role

As a Key Holder, you will support delivering the sales plan through effective execution of store and operational tasks. Store leaders are retail and customer-savvy, dedicated brand ambassadors who thrive on connections with customers.

Responsibilities

• Act as manager on duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences by demonstrating and modeling selling behaviors rooted in company values and elevated product knowledge.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines, including bank deposits, receipt of shipments, and dissemination of company directives.
• Create genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Drive rewards program enrollment and engagement on the sales floor and at checkout.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• Maintain store appearance through physical tasks, including standing, walking, reaching, lifting, climbing ladders, bending, and kneeling (ability to lift 10 pounds consistently and up to 50 pounds).
• Adhere to all safety standards and expectations to provide a safe, clean, and engaging experience.
• Uphold company values, policies, and procedures.
• Must be available to work peak days and times, including varied shifts, evenings, weekends, and holidays.

Requirements

• High school diploma, GED certificate, or relevant work experience.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, openness to feedback, and ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates and de-escalate store and customer situations effectively.
• Thrives in a customer-first retail environment and fosters a customer-focused selling culture.

Core Competencies

• Lead with Curiosity & Humility
• Build High-Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• Limited Medical Benefit Plans with access to a national PPO network, prescription drug coverage, and telemedicine (eligibility varies by state; not available in Minnesota, New Mexico, or Vermont).
• Dental and vision coverage for frames and eye exams.
• Care benefits with unlimited access to Care.com for short-term and ongoing care needs.
• No-cost mental health and wellbeing support through the Employee Assistance Program (EAP).
• On-demand access to earned wages through DailyPay.
• 40% merchandise discount and free Bath & Body Works product.

Visit bbwbenefits.com for more details.