Retail Key Holder, Fairfield, #520

About the role

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume, provide support for new employees, deliver excellent customer service, and drive sales.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of products and services.
• Arrive early to open the store and leave late to close the store.
• Assist the store during high-volume periods and support new employees.
• Demonstrate knowledge of in-house products to provide customer recommendations.
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operate scanners, cash registers, and other electronics.
• Follow proper age verification policies.
• Ensure all prices and quantities are accurate and provide customer receipts.
• Process refunds and exchanges.
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Maintain store cleanliness and assist in upholding standards on the sales floor, stock room, lockers, and bathrooms.
• Train new employees on store procedures, product knowledge, and customer service standards.

Requirements

• 1+ years of leadership experience in retail, grocery, military, restaurant, or equivalent experience.
• Ability to work with fluid schedules; availability during peak hours, nights, weekends, and holidays.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality.
• Ability to lift up to 49 pounds.
• High School Diploma or equivalent.

Benefits

• Medical, Dental, and Vision Insurance (for full-time employees).
• 401(k) Retirement Savings Plan.
• 25% employee discount & FAM Membership.
• Vacation and Sick Time for eligible employees.
• Employee Assistance Program (EAP) through AllOne Health (formerly Carebridge).

Pay

Gopuff pays employees based on market pricing and pay may vary depending on location. Compensation for U.S. locations is based on a cost of labor index for that geographic area. For Fairfield, CA, the pay rate is $17.65/hr. The salary range reflects what we’d reasonably expect to pay candidates. Starting pay is determined based on job-related skills, experience, qualifications, work location, and market conditions.