Retail Key Holder-EASTON MARKETPLACE

About the role

When you join Bath & Body Works, you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences, and we invest in your growth so you can learn, lead, and help create feel‑good moments every day. As a Key Holder, you will support delivering the sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they’re retail‑ and customer‑savvy, dedicated brand ambassadors, and thrive on the connections we make with customers.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager, including acting as Manager on Duty when scheduled to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in‑store customer experiences by demonstrating and modeling selling behaviors rooted in Our Values and applying elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines, including execution of bank deposits, receipt of shipment, and interpretation/dissemination of company directives.
• Create genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
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