Retail Key Holder, Costa Mesa, #441

BevMo! by Gopuff is seeking a motivated individual to support our Retail Operations team by opening and closing the store, driving sales, and delivering excellent customer service in the absence of management.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of products and services
• Arrive early to open the store and leave late to close the store
• Assist the store during high-volume periods and support new employees
• Recommend in-house products to customers based on knowledge of inventory
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits
• Operate scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensure all prices and quantities are accurate and provide customer receipts
• Process refunds and exchanges
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures
• Maintain store cleanliness and assist in upholding standards on the sales floor, stock room, lockers, and bathrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Requirements

• 1+ years leadership experience in retail, grocery, military, restaurant, or equivalent experience
• Ability to work fluid schedules, including nights, weekends, holidays, and peak hours
• Basic math skills and proficiency in cash handling
• Team-oriented mentality
• Ability to lift up to 49 pounds
• High School Diploma or equivalent

Benefits

• Medical, Dental, and Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Pay

Gopuff pays employees based on market rates, with compensation varying by location. The following reflects the expected pay for this role in Costa Mesa, CA:

USD $17.65 per hour