Retail Key Holder-BERKSHIRE MALL

Summary

As a Key Holder you will support delivering the sales plan through effective execution of store and operational tasks. Store leaders are the front line of our field leadership team: retail‑ and customer‑savvy brand ambassadors who thrive on the connections we make with our customers.

Responsibilities

• Perform leadership tasks delegated by the Store Manager, including acting as Manager on Duty to address customer experience, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in‑store customer experiences by demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Execute opening and closing routines, including bank deposits, receipt of shipments, and interpretation/dissemination of company directives.
• Create genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• Maintain a safe, clean, and engaging store environment by adhering to all safety standards and expectations.
• Perform constant physical activity: standing, walking, reaching, climbing ladders, bending, kneeling, and lifting 10 lb consistently (up to 50 lb as needed).
• Uphold company values, policies, and procedures at all times.

Qualifications

• Thrives in a customer‑first retail environment and can foster a customer‑focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast‑paced setting.
• Effective communication skills, openness to feedback, and ability to adapt quickly.
• Ability to provide in‑the‑moment coaching to associates.
• Skill in de‑escalating store and customer situations effectively.
• Availability to work peak days and times, including varied evening, weekend, and holiday shifts.
• Education: High school diploma, GED, or relevant work experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• On‑demand access to earned wages through DailyPay.
• Tuition‑free education via partnership with Guild, plus tuition reimbursement and scholarship opportunities for post‑secondary programs.
• Voluntary medical, dental, vision, short‑term disability, life, and AD&D coverage through The American Worker (note: eligibility varies by state).
• No‑cost mental health and well‑being support through the Employee Assistance Program (EAP).
• Paid time off, paid parental leave, and family‑building benefits.
• 40 % merchandise discount and eligibility for free products.
• Career development opportunities and a supportive associate experience.