Retail Key Holder

About Kendra Scott: We are a fashion-lifestyle brand of big dreams, colorful confidence and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

About the role

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience! You assist with daily operations of the store as needed, give input on training, motivating, and celebrating Stylists and team members, and have a passion for driving stellar results and amplifying our brand purpose. Most importantly, you represent the Kendra Scott culture uniquely and positively.

Responsibilities

• Model and teach WOW service with a “customer is our boss” mentality, using the WOW Service Principles to connect with every guest and make a Difference in their Day.
• Train and develop Stylists to ensure they provide WOW experiences and go above and beyond to make all guests feel welcome and seen.
• Drive sales by maximizing overall store productivity and building guest connections through WOW experiences.
• Build brand awareness through philanthropic efforts and other community initiatives; help achieve event and giveback goals.
• Ensure store safety standards are maintained, commit to Asset Protection standards, and adhere to Kendra Scott policies and procedures.
• Educate guests and team members on product details and personal style, making expert product suggestions to fit their needs.
• Thrive in a dynamic environment, flexing between the Salesfloor, Color Bar™, Events, and Back of House as needed.
• Collaborate with the team to provide WOW experiences for all guests, share ideas, and foster mutual accountability, trust, and commitment.
• Proactively resolve guest concerns to ensure positive experiences and take on new opportunities with urgency, high energy, and enthusiasm.
• Challenge yourself and others with clear, attainable goals, provide ongoing feedback through real-time coaching, and support others in achieving greatness.

Requirements

• Must be over the age of 18.
• Ability to lift and move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.
• Retail and/or customer service experience is required.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• Strong problem-solving skills and a positive attitude under pressure.
• Strong organizational and communication skills.
• Genuine enthusiasm for fashion and helping others develop their personal style by keeping up with trends.
• A growth mindset: strong desire to learn, grow, and embrace new ideas.
• A genuine passion for giving back and serving the community.
• Shared appreciation for our core values of Family, Fashion and Philanthropy.
• Must be available to work at least 30 hours per week, including nights and weekends.
• Ability to accommodate a changing schedule.