Retail Key Holder

Responsibilities

• You’re Customer Focused! You model and teach WOW service with a “customer is our boss” mentality.
• You use the WOW Service Principles to connect with every guest and make a Difference in their Day!
• You take pride in training and developing Stylists to ensure they provide WOW experiences.
• You go above and beyond to ensure all guests feel welcome and seen.
• You Drive Results: As an emerging leader you are learning the importance of driving sales by maximizing overall store productivity and building guest connections through WOW experiences.
• You Build Networks: You assist in finding ways to build brand awareness through philanthropic efforts and other community initiatives.
• You help achieve event and giveback goals.
• You believe in our impact and want others to know more!
• You Instill Trust: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you adhere to Kendra Scott policies and procedures, and you do the right thing - always.
• You Communicate Effectively: Guests and team members come to you to educate them on product details and personal style. You are an expert at making product suggestions to fit their needs.
• You are Nimble: You thrive no matter where you are, and can easily flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
• You are curious and flexible. You learn from the past, and do not shy away from trying new things.
• You Collaborate: You're always willing to support your team in providing WOW experiences for all guests, even behind the scenes.
• You share ideas and are open to other’s viewpoints to create mutual accountability, trust, and commitment.
• You Take Action: Making a Difference in your guest’s day is your priority. You proactively resolve concerns to ensure guest experiences are always positive.
• You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• You Display Courage: You challenge yourself and others with clear, attainable goals and consistently provide ongoing feedback through real-time coaching.
• You are comfortable with tough situations, and you find ways to help others succeed.
• You care personally about people, and you challenge them directly to achieve greatness!

Requirements

• Must be over the age of 18
• Ability to lift and move at least 50 lbs.
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
• Has Retail and/or customer service experience is required
• Genuine passion for providing exceptional customer service and developing customer relationships
• Strong problem-solving skills and a positive attitude under pressure
• Strong organizational and communication skills
• Genuine enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces for the perfect look
• A growth mindset: strong desire to learn, grow, and embrace new ideas
• A genuine passion for giving back and serving the community
• A shared appreciation for our core values of Family, Fashion and Philanthropy
• Must be available to work at least 30 hours per week, including nights and weekends

Qualifications

• Ability to accommodate a changing schedule