Retail Key Holder

Reports To

Store Manager

About the role

K&G Fashion Superstore (K&G) offers a wide selection of designer brands at discounted prices across 80 stores. This position requires a Retail Key Holder to assist the Store Manager in achieving sales performance expectations through coaching, developing a team selling environment, and ensuring operational excellence.

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations
• Models company values and leads by example as an active coach
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business
• Affirms diversity by contributing to an inclusive store environment
• Supports the management team in the achievement of store business plans, including sales, customer service and operational goals
• Leverages store reports to understand decisions made to drive the store business
• Participates in driving business outreach opportunities and communicates leads to Store Manager
• Identifies performance opportunities and partners with management team to contribute to development plans
• Promotes an engaged and inclusive store environment where opinions and contributions are recognized and valued
• Serves as a role model to all store team members and provides enthusiastic motivational leadership
• Conducts regular store meetings ensuring all store team members are up to date with company directives
• Trains store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score
• Leverages customer feedback to prevent or resolve customer concerns
• Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction

Qualifications

• Minimum of 1 year of Retail or Sales experience
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrated active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System
• Physical requirements: Ability to stand and walk for the majority of work shifts, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors