Retail Key Holder
About the role
K&G Fashion Superstore has provided value-conscious customers with the latest fashions and styles at the best possible prices for over 30 years. As a Retail Key Holder, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty.
Responsibilities
- Inspire store team to achieve their best performance
- Execute to maximize growth and potential
- Create an engaged and inclusive store environment
- Elevate the customer experience through operational excellence
- Exceed customer expectations in all interactions
Leadership responsibilities include partnering with the Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. You will model company values and lead by example as an active coach, communicate priorities and sales driving information effectively, and assist in recruiting store staff to contribute to an inclusive store environment.
Performance
You will support the management team in the achievement of store business plans, including sales, customer service, and operational goals. This includes understanding how to leverage store reports to inform decisions, participating in driving business outreach opportunities, and identifying performance opportunities to contribute to development plans.
Operational Excellence
You will partner with the management team to ensure proper staffing to effectively execute initiatives and operational tasks, assist with training store staff on internal operational functions, and stay informed on corporate communication, directives, initiatives, policies, and procedures.
Workplace
You will contribute to an engaged and inclusive store environment, support a culture of learning and development, and serve as a role model to all store team members. You will also partner with the management team to conduct regular store meetings and ensure all store team members are up to date with company directives.
Customer Experience
You will assist in training the store team on customer service expectations, leverage customer feedback to prevent or resolve customer concerns, and collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Qualifications
- Minimum of 1 year of Retail or Sales experience
- Creative individual who demonstrates good judgement and is tuned-into the business
- Self-motivated, results oriented, strategic thinker
- Strong organizational and leadership skills
- Excellent written and verbal communication skills
- Demonstrates active listening and problem-solving skills
- Proven ability to train and develop high performing store teams
- Proficient in technology systems, applications, Microsoft Office, and video conferencing
Physical Requirements
Ability to stand and walk for the majority of work shifts, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay
The starting pay for this position is $14.85- $19.31 per hour, depending on merit, length of service with the company, and other factors.