Retail Key Holder

About the Role

Step into a leadership role where you’ll help drive retail success and make a difference in your community as a 3rd Key Holder at Goodwill WNY.

Responsibilities

• Perform store opening and closing procedures, including securing the building
• Train Store Associates and act as Manager on Duty when needed
• Help maintain a positive, productive store environment
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door
• Support store operations including merchandising, cleanliness, and promotions
• Ensure accurate cash handling and POS transactions
• Sort donations into sellable, salvage, or trash categories
• Price items using our guide and identify high-value goods
• Meet daily production goals and quality standards

Qualifications

• 1+ year of retail keyholder experience preferred
• Ability to lift up to 50 lbs. and work on your feet
• Flexible schedule, including evenings and weekends
• Willing to attend orientation in Buffalo (full-time only)

Skills

• Great customer service skills
• Confident communicator and team motivator
• Reliable, flexible, and ready to lead by example

Pay

$16.00–$18.00/hour based on experience

Who You Are

A retail pro who lives our values: Own It, Dare to Excel, Be Bold, Be Extraordinary, Win Together.