Retail Key Holder

About the role

Location: 721 Providence Blvd, Pittsburgh, PA 15237. Part-Time (Seasonal). Reports to Store Manager and Assistant Manager. As a Retail Key Holder, you will be responsible for supporting store management in daily operations, providing exceptional customer service, and maintaining store security. You will assist in managing the team and ensuring the store meets its sales goals while fostering a positive shopping environment. We are a locally-owned company that specializes in artisan-made gifts, as well national brands. We offer many custom gifts, too! Our goal is to provide something unique for all major gift-giving occasions.

Responsibilities

• Open and close the store according to company procedures, ensuring security and safety protocols are followed.
• Greet customers and provide assistance to enhance their shopping experience.
• Supervise sales associates and support training and development.
• Assist in inventory management, including receiving, stocking, and organizing merchandise.
• Handle cash management, including processing transactions, balancing the register, and preparing deposits.
• Maintain knowledge of current promotions, products, and policies to provide accurate information to customers.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Assist in visual merchandising and maintaining the cleanliness of the store.
• Collaborate with management to achieve sales goals and improve operational efficiency.
• Perform other duties as assigned by management.

Requirements

High school diploma or equivalent; further education is a plus. Previous retail experience, preferably in a supervisory role. Strong leadership, communication, and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks. Proficient in basic math and cash handling. Availability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements: Ability to stand for long periods and lift items up to 50 lbs. Must be able to navigate the sales floor and stockroom efficiently.

Benefits

• Employee discount
• Opportunities for career growth and advancement
• A supportive and inclusive work environment

Pay

$11.00 - $15.00 per hour depending on position and experience.

Schedule

Some day shift availability; must have evening availability; must have weekend availability. Typical shifts are 9:45 - 3:45, 11:00 - 3:30, 3:30 - 8:15 and 4:00 - 8:15 but there is room to adjust.