Retail Key Carrier Supervisor

About the role

HomeGoods at TJX Companies offers a vibrant, diverse environment where employees can grow, explore, and achieve. The Key Carrier role is an elevated extension of the Coordinator role, alternating between Coordinator duties and occasional Key Carrier leadership responsibilities to maintain all aspects of the store. Key Carriers must have open availability, including nights and weekends, and model exceptional customer service while creating a positive internal and external customer experience.

Responsibilities

• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with the store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback; offers feedback, recognition, and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Performs other duties as assigned.

Requirements

• 1 year retail experience and 6 months leadership experience.
• Ability to work a flexible schedule, including nights and weekends.
• Team player who works effectively with peers and supervisors.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem‑solving skills.
• Ability to effectively coach, delegate, and follow up on multiple people/tasks.
• Capability to act quickly under challenging circumstances.
• Capable of multi‑tasking.
• Superior communication and organizational skills with attention to detail.

Benefits

• Associate discount; Employee Assistance Program; smoking cessation; bereavement support.
• 401(k) with employee contributions and matching for eligible employees.
• Child‑care and cell‑phone discounts; pet and legal insurance; credit union; referral bonuses.
• Medical, dental, and vision coverage; Health Savings Account; health‑care Flexible Spending Account.
• Life insurance; short‑ and long‑term disability.
• Paid parental leave; paid holidays, vacation, and sick leave.
• Auto and home insurance discounts; scholarship program; adoption assistance.

Pay

This position has a starting pay range of $15.25 to $15.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Schedule

Open availability required, including nights and weekends. Flexible schedule.