Retail Key Carrier/Coordinator Full Time

About the role

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store.

Responsibilities

• Model exceptional customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Act as Manager on Duty adhering to company policy and procedure.
• Ensure the store team performs tasks and activities in accordance with the store plan; prioritize as needed.
• Address immediate customer service issues and provide appropriate coaching to Associates.
• Exercise discretion regarding customer service policies to satisfy customers.
• Maintain accurate Associate coverage in service areas for a positive customer experience.
• Ensure Associates adhere to all operational procedures.
• Ensure opening/closing procedures are executed according to company guidelines.
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Provide feedback, recognition, and coaching to Associates.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem‑solving skills.
• Able to effectively coach, delegate, and follow‑up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi‑tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail experience; 6 months leadership experience.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match (for those meeting service or hours requirements)
• Medical/dental/vision (for those meeting service or hours requirements)
• Health Savings Account (HSA) (for those meeting service or hours requirements)
• Health care FSA (for those meeting service or hours requirements)
• Life insurance (for those meeting service or hours requirements)
• Short/long term disability (for those meeting service or hours requirements)
• Paid parental leave (for those meeting service or hours requirements)
• Paid holidays/vacation/sick (for those meeting service or hours requirements)
• Auto/home insurance discounts (for those meeting service or hours requirements)
• Scholarship program (for those meeting service or hours requirements)
• Adoption assistance (for those meeting service or hours requirements)

Pay

This position has a starting pay range of USD $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Schedule

Key Carriers must have open availability, including nights and weekends. A flexible schedule is required.