Retail Key Carrier Coordinator

About the role

Marshalls at TJX Companies offers new opportunities for growth, exploration, and achievement. You’ll join a vibrant team that embraces diversity, fosters collaboration, and prioritizes development. Whether working in global Home Offices, Distribution Centers, or Retail Stores (TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, TK Maxx), you’ll find abundant opportunities to learn, thrive, and make an impact. Come be part of the TJX family—a Fortune 100 company and the world’s leading off‑price retailer.

Responsibilities

• Role models exceptional customer service.
• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor