Retail Key Carrier Coordinator

About the role

As a Key Carrier at HomeGoods, you’ll alternate between the Coordinator role and a leadership position based on store needs. You’ll maintain all aspects of the store, act as Manager on Duty, and ensure operational excellence while providing exceptional customer service.

Responsibilities

• Create a positive internal and external customer experience
• Promote a culture of honesty and integrity; maintain confidentiality
• Act as Manager on Duty, adhering to company policy and procedure
• Ensure the store team performs tasks in accordance with the store plan and prioritizes as needed
• Address immediate customer service issues and provide coaching to Associates
• Exercise discretion regarding customer service policies to satisfy customers
• Maintain accurate Associate coverage in service areas for a positive customer experience
• Ensure Associates adhere to all operational procedures
• Execute opening/closing procedures according to company guidelines
• Communicate accurately and effectively with management and Associates regarding priorities and progress updates
• Provide and accept recognition and constructive feedback
• Provide feedback, recognition, and coaching to Associates
• Partner with Management on Associate training needs to increase effectiveness
• Ensure adherence to all labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support and participate in shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Perform other duties as assigned

Requirements

• Open availability, including nights and weekends
• 1 year of retail experience and 6 months of leadership experience
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem-solving skills
• Ability to effectively coach, delegate, and follow up on multiple people/tasks
• Ability to act quickly under challenging circumstances
• Capable of multitasking
• Superior communication and organizational skills with attention to detail

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement leave
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union membership
• Referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short- and long-term disability insurance
• Paid parental leave
• Paid holidays, vacation, and sick time
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Pay

This position has a starting pay range of $17.00 to $17.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Location: HomeGoods Store 0131, Bloomingdale, IL