Retail Key Carrier Coordinator

About the role

Homesense at TJX Companies offers daily opportunities for growth, exploration, and achievement. You’ll join a vibrant team that values diversity, collaboration, and development across our global Home Offices, Distribution Centers, and Retail Stores (TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, TK Maxx). As a Fortune 100 off‑price retailer, TJX provides abundant chances to learn, thrive, and make an impact. The Key Carrier role is an elevated extension of the Coordinator role, alternating between Coordinator duties and occasional Key Carrier leadership to maintain all aspects of the store.

Responsibilities

• Role models exceptional customer service.
• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Requirements

Key Carriers must have open availability, including nights and weekends.

Qualifications

1 year retail experience; 6 months leadership experience.

Skills

• Know