Retail Inventory Control

Key Responsibilities

• Maintain accurate inventory records and product data utilizing the Yellow Dog Inventory System.
• Monitor inventory levels and coordinate the ordering of merchandise to ensure appropriate stock availability.
• Perform routine cycle counts and inventory audits to maintain inventory accuracy.
• Investigate and resolve inventory discrepancies, shortages, overages, and receiving issues.
• Maintain inventory integrity through accurate documentation and reporting processes.
• Aid in inventory management and product updates for the Gift Shop website and online sales channels.

Receiving & Merchandise Management

• Receive, inspect, and process incoming merchandise shipments.
• Verify purchase orders and packing slips for accuracy.
• Identify and document shipping discrepancies, damaged goods, mis-shipped merchandise, and vendor errors.
• Communicate directly with vendors regarding returns, replacements, credits, and inventory concerns.
• Ensure merchandise is properly labeled, stocked, organized, and displayed according to department standards.
• Maintain clean, organized, and secure storage and stockroom areas.

Customer Service & Retail Support

• Deliver exceptional customer service to patients, visitors, co-workers, and vendors.
• Greet customers and assist with product selection and purchasing decisions.
• Answer incoming telephone calls and respond to customer inquiries professionally and courteously.
• Operate point-of-sale systems and perform a full range of cashiering functions.
• Process sales transactions, returns, exchanges, and gift purchases accurately.
• Support daily retail operations and special promotions as needed.

Compliance & Administrative Responsibilities

• Maintain accurate inventory, receiving, and retail records.
• Ensure compliance with Mercy policies, procedures, safety standards, and retail best practices.
• Maintain confidentiality and professionalism in all business interactions.
• Aid in department projects and perform other duties as assigned.