Retail Inventory Control

Complete responsibility for monitoring and maintaining all aspects of ordering and receiving of merchandise for the Mercy Hospital St. Louis Gift Shop. Handles receiving problems by contacting vendors for picking errors, miss-ships, shortages, overages, and damaged goods. Performs inventory cycle counts and cashiering functions while delivering excellent customer service.

Responsibilities

Inventory Management & Control

• Maintain accurate inventory records and product data utilizing the Yellow Dog Inventory System.
• Monitor inventory levels and coordinate the ordering of merchandise to ensure appropriate stock availability.
• Perform routine cycle counts and inventory audits to maintain inventory accuracy.
• Investigate and resolve inventory discrepancies, shortages, overages, and receiving issues.
• Maintain inventory integrity through accurate documentation and reporting processes.
• Assist with inventory management and product updates for the Gift Shop website and online sales channels.

Receiving & Merchandise Management

• Receive, inspect, and process incoming merchandise shipments.
• Verify purchase orders and packing slips for accuracy.
• Identify and document shipping discrepancies, damaged goods, mis-shipped merchandise, and vendor errors.
• Communicate directly with vendors regarding returns, replacements, credits, and inventory concerns.
• Ensure merchandise is properly labeled, stocked, organized, and displayed according to department standards.
• Maintain clean, organized, and secure storage and stockroom areas.

Customer Service & Retail Support

• Deliver exceptional customer service to patients, visitors, co-workers, and vendors.
• Greet customers and assist with product selection and purchasing decisions.
• Answer incoming telephone calls and respond to customer inquiries professionally and courteously.
• Operate point-of-sale systems and perform a full range of cashiering functions.
• Process sales transactions, returns, exchanges, and gift purchases accurately.
• Support daily retail operations and special promotions as needed.

Compliance & Administrative Responsibilities

• Maintain accurate inventory, receiving, and retail records.
• Ensure compliance with Mercy policies, procedures, safety standards, and retail best practices.
• Maintain confidentiality and professionalism in all business interactions.
• Assist with department projects and perform other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent.
• Experience with inventory control in a retail environment.
• Basic accounting or inventory reconciliation experience.
• Proficiency with computer systems and Microsoft Office applications.
• Strong organizational, problem-solving, and time management skills.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks and work independently.

Preferred

• Previous experience utilizing the Yellow Dog Inventory System.
• Experience with website inventory management and retail e-commerce support.
• Previous hospital, healthcare, or gift shop retail experience.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.
• Professional growth and development opportunities.

Schedule

Full-Time