Retail Internet Used Firearms Specialist - Part-Time

About the Role

The Retail Internet Used Firearms Specialist is responsible for creating accurate descriptions and capturing high-quality images of the store’s selection of used firearms. This role uploads descriptions and photographs to the used firearm online website, ensuring a high-quality, up-to-date inventory. The position also assists in used firearm sales through customer interactions via email, mail, telephone, and in-person contact.

Responsibilities

• Create and upload accurate descriptions and high-quality images of used firearms to the online inventory.
• Maintain an up-to-date website by adding or removing firearms as they are acquired, sold, or transferred.
• Evaluate and purchase used firearms, ensuring proper entry into the bound book and correct payment to customers.
• Initiate and complete 4473 forms with customers, verifying compliance with company, state, and federal regulations before firearm transfers.
• Assist in used firearm sales through customer interactions across multiple channels (email, mail, telephone, in-person).
• Provide legendary customer service by greeting, consulting, and assisting customers in finding merchandise and making purchasing decisions.
• Process firearm transactions efficiently and in accordance with all internal policies, procedures, and applicable laws.
• Produce monthly sales audit reports for used firearms online activities.
• Acquire firearms legally and in compliance with ATF, state, and local laws, including completing required forms, conducting background checks, and ensuring legality of sales.
• Assist with the acquisition, receipt, and preparation of firearms for retail sale, including mounting optics, clearing firearms, and completing company forms.
• Evaluate and appraise used firearms using historical knowledge and resources.
• Resolve customer issues using good judgment and problem-solving skills within the scope of the role.
• Maintain visual and operational standards, including restocking, remerchandising, cleaning fixtures, and general housekeeping.
• Participate in ongoing training, including firearms and shooting product information, compliance training, and selling techniques.

Requirements

• High school diploma or equivalent experience.
• 0-2 years of relevant experience.
• Must be 21 years of age or older.

Skills

• Ability to safely handle firearms and adhere to all company, state, and federal regulations.
• Strong customer service skills, including greeting, consulting, and assisting customers in making purchasing decisions.
• Proficiency in operating cameras and computers to upload photos and maintain descriptions.
• Knowledge of purchasing firearms, either through industry experience or personal collecting.

Physical Requirements

• Constantly remain in a stationary position, often standing or sitting for prolonged periods.
• Frequent communication with others to exchange information.
• Constant repetition of motions involving wrists, hands, and/or fingers.
• Occasional operation of machinery and/or power tools.
• Occasional use of ladders, stairs, or ramps.
• Occasional work in tight or confined spaces.
• Light physical work, including constantly moving objects up to 20 pounds and occasionally lifting/moving objects weighing 100 pounds or more (with assistance as needed).

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental and vision coverage.
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays and vacation.
• Access to the Bass Pro Cares Fund.
• Additional benefits available.