Retail Infrastructure Specialist - Information Technology

About the Role

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Retail Infrastructure Specialist. This role is responsible for the stability, performance, and continuous improvement of the technology supporting Dolce & Gabbana in the United States and Canada, with a focus on store-side technology, connectivity, and end-user infrastructure.

Responsibilities

• Act proactively to ensure optimal functioning of network, connectivity, and end-user infrastructure at retail and corporate locations, including switches, firewalls, wireless access points, and residual on-premise servers.
• Oversee the lifecycle of Retail Store Technology, ensuring stability, functionality, and efficiency across all locations.
• Prevent and troubleshoot infrastructure- and application-related issues; escalate when appropriate and maintain full ownership until resolution.
• Manage backups, business continuity routines, and disaster recovery procedures, aligning with global standards as the cloud transition progresses.
• Coordinate and assist in the provisioning and installation of new equipment during upgrade cycles, new store openings, and business expansions, in collaboration with regional and global teams.
• Collaborate with the IT Project & Support Specialist and the PC & Telecommunications Specialist on shared activities such as store openings, hardware rollouts, and end-user support.
• Work with corporate, retail, and project stakeholders to anticipate support needs, improve user experience, and identify opportunities to streamline retail technology.
• Maintain and update documentation, asset records, and shared materials for accuracy and usability.

Qualifications

• 3+ years of experience in a comparable role, with a focus on retail IT or POS support, preferably within luxury fashion or premium retail environments.
• Demonstrated ability to balance hands-on technical work with cross-functional coordination across peers and external vendors.
• Working knowledge of network infrastructure, end-user computing, and at least one cloud platform (e.g., Microsoft 365, Azure).
• Familiarity with SD-WAN deployments and modern retail connectivity standards.
• Cybersecurity awareness applied to day-to-day operations; Microsoft and/or Cisco certifications are a plus.
• Ability to perform calmly and maintain professionalism in fast-paced retail contexts.
• Open to occasional travel across the region.
• Excellent teamwork and communication skills, with a client-oriented mindset and effective listening abilities.

Technical Competencies

• Strong knowledge of retail store technology, POS systems, and store-side connectivity.
• Solid understanding of networking fundamentals (LAN/WAN, SD-WAN, Wi-Fi, firewalls) and enterprise end-user computing.
• Working knowledge of cloud and SaaS-based services and their integration with retail operations.
• Windows Server administration skills to support residual on-premise systems.
• Cybersecurity fundamentals applied to retail and end-user environments.
• Ability to formalize and document projects, processes, and infrastructure changes.

Behavioral Competencies

• Proactivity
• Sense of ownership
• Communication and collaboration
• Organizational commitment
• Internal client orientation

Pay

The salary rate for this role ranges from $85,000 - $100,000. The total compensation amount is based on factors including educational background, professional experience, and industry knowledge.

Benefits

• Medical, dental, vision, life, and disability insurances
• 401(k) plan
• FSA plans

Location: USA – NEW YORK, NY