Retail Human Resources Intern - Summer 2027

About the role

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. The Role and Why It's Important The Retail Human Resources Internship at Hy-Vee gives you a hands-on look at HR in action inside a real retail environment. Over the course of a 10-week program, you'll complete self-paced learning modules and immersive training in an assigned store, building skills in recruiting, employee relations, scheduling, and more alongside an experienced management team. If you're pursuing a degree in HR or a related field and want real-world experience that will set you apart, this is a great opportunity to grow.

Responsibilities

• Complete the Retail Human Resources Activity Book within the 10-week program
• Assist with employee performance reviews, employee relations issues, scheduling, benefits, and wage-related matters
• Learn effective recruiting and retention programs and assist with coordinating employee transfers between stores
• Support the hiring process including interviewing and placement of specified positions
• Assist with conducting new employee orientations and training
• Help with scheduling employees, honoring time-off requests, and arranging coverage for call-ins
• Handle customer complaints and assist with follow-up and thank-you correspondence
• Deliver outstanding customer service by greeting customers warmly, learning their names, and going the extra mile to make every visit a positive one
• Assist customers with finding products, reaching items, and carrying heavy purchases
• Attend weekly staff meetings and assistant manager meetings
• Answer phone calls and provide friendly, helpful service to customers who call
• Handle confidential employee records and sensitive information with strict discretion
• Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
• Assist in other store areas and take on special projects as needed

Requirements

• Currently pursuing a degree in an applicable field required
• Physical activity is incidental to the core duties of the role; occasionally walk the floor or facility to observe operations, staff, or product; where applicable to the role: ability to occasionally handle product for demonstration purposes; no regular lifting, carrying, or physical exertion required
• This role is performed in a fast-paced retail store environment.