Retail Group Supervisor

About the role

Year Round At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

Benefits

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation

Responsibilities

• Support the execution of daily operations across multiple retail locations, ensuring consistent service and operational excellence.
• Supervise and assist retail associates during shifts; provide direction, coaching, and real-time feedback to maintain productivity and service quality.
• Create and manage weekly staff schedules; review and verify timecards and assist with payroll processes.
• Ensure accurate cash handling procedures, store security, and protection of assets and inventory.
• Deliver and model exceptional guest service, maintaining a friendly and engaging environment in all stores.
• Communicate clearly and professionally with team members, management, and guests to ensure smooth daily operations.
• Participate in recruiting, onboarding, and training of new team members; assist in conducting performance evaluations.
• Support staff development through consistent coaching, mentoring, and participation in training sessions.
• Oversee inventory management functions including counts, reconciliation, transfers, and loss prevention.
• Engage with guests to identify product needs and feedback; collaborate with buyers and managers on inventory and merchandising adjustments.
• Maintain strong working relationships with vendors, peers, and other departments to support overall resort retail objectives.
• Monitor compliance with safety policies and promote a culture of workplace safety and accountability.
• Assist with visual merchandising and ensure that presentation standards reflect brand and resort expectations.
• Attend meetings, communicate operational updates, and help align team goals with department and resort objectives.

Requirements

Occasional local or regional travel may be required for training, meetings, or vendor relations.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1-2 years of retail and cash-handling experience required.
• Prior experience in a lead or supervisory role preferred.