Retail Golf Services Associate

Key Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintain the Club Services Desk and surrounding area in a clean, professional presentation at all times.
• Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.
• Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications And Skills Required

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: 2+ years in retail materials handling, club repair or similar experience preferred.

Working Conditions and Physical Demands

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

• Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen

• Ability to quickly learn business acumen with appropriate training.

Accountability

• Candidates should demonstrate strong self-accountability and a proactive drive for results.

Pay

15.00 - 17.00 USD Hourly

Schedule

Nights, Weekends, Holidays