Retail Golf Club Tech

Overview

Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments. Performs club fitting and club performance modifications through use of club fitting equipment. Provides product and service recommendations according to customer's needs.

Responsibilities

• Manages workflow for all customer services including establishing turn-around times to meet customer's needs
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage
• Completes, organizes and stores all customers' work orders
• Provides a high level of customer service by consistently putting the customer at the center of everything we do
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards
• Maintains confidentiality of all Company information
• Controls shrink by complying with all loss prevention standards and programs
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures
• Maintains and participates in all recovery and cleanliness standards
• Creates an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect
• Takes an all-hands-on-deck approach to support the team across the store
• Performs other tasks as assigned by management

Qualifications

• 1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience preferred

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented