Retail General Manager - Sawgrass Mills Outlets

About the Role

Drive store profitability by meeting or exceeding store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience, and driving the proper execution of established policies, procedures, initiatives, and directives.

Responsibilities

• Lead, Coach, and Develop
  • Lead recruitment, on-boarding, training, and development efforts in the store through partnership with HR, Talent Acquisition, and Retail Training.
  • Coach, motivate, and inspire Assistant General Managers to accomplish store goals and maximize their individual performance.
  • Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance.
  • Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Stores Career Ladder.
  • Complete all General Manager training programs and effectively apply the learning on the job.
  • Seek coaching and learning opportunities to continually improve your performance.
  • Deliver best practice implementation to drive the collective performance of all district stores.
  • Ensure compliance with established HR policies and procedures.
• Lead a Service Culture
  • Drive a service and selling culture in the store through leadership of the adidas Group service model.
  • Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor.
  • Ensure there is always a leader on duty on the sales floor, focusing team members on the consumer and on selling when you are not able to assume the responsibility yourself.
  • Schedule and zone employees to prioritize service of consumers and driving sales above all else.
  • Spend focused time on the sales floor to determine service improvement opportunities and to coach the Assistant General Manager.
  • Analyze Net Promoter Score results and communicate them to the store team to drive continuous service improvement.
  • Optimize the consumer experience through leading digital initiatives including ship-from-store, click and collect, and all programs through the Store Associate Mobile device.
• Lead Store Operations
  • Lead all store operations in a systematic and efficient manner, as per established adidas Retail Operating Rhythms.
  • Ensure adidas Retail Management Standards compliance with established policies, procedures, initiatives, and directives.
  • Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis.
  • Ensure cash wrap transactions are processed quickly and accurately.
  • Lead change management process initiatives as relevant.
  • Assess and make recommendations to the District Manager to improve the commercial viability and availability of products for the store.
  • Lead and implement all applicable loss prevention policies and procedures as well as health and safety risks.
• Lead Brand and Product Expertise
  • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
  • Demonstrate a passion for sport, culture, and community, encouraging Store Leaders to lead this through their people at all times.
  • Ensure all established Retail Experience, Visual Excellence, and In-Store Communication standards are consistently implemented and maintained according to established standards and directives.
  • Partner with District Manager and Retail Training in leadership of the effective and timely delivery of Foundational, Seasonal Brand product training materials and all learning programs in the store.
• Lead Store Profitability
  • Take full ownership of the store and its commercial success.
  • Analyze relevant data to probe and challenge the status quo with the District Manager.
  • Drive continuous improvement to increase the store’s sales, productivity, and profitability.
  • Ensure the legal and financial integrity of the store.
  • Maintain a safe and productive shopping and working environment.

Requirements

• Must possess and consistently exhibit the competencies relative to the position.
• Excellent skills in operating personal computers, POS systems, and various software packages including MS Office.
• Knowledge and understanding of profit and loss statements and store KPIs to make commercial decisions based on sound financial judgment.
• Strong interpersonal and communication skills, including the ability to lead discussions in diverse groups of varying size.
• Excellent time management and problem-solving skills, as well as the ability to use good judgment and make strong independent decisions.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members, along with willingness to set and maintain high standards of performance.
• Well-developed ability to speak, read, comprehend, and write English.
• Ability to maintain reliable and consistent attendance and punctuality.
• Ability and willingness to travel by car and air domestically.

Qualifications

• 4-year college or university degree in business, retail management, or related field, or equivalent combination of education and experience.
• Minimum 18 months of experience working in a retail environment with at least 12 months of Store Management experience.

Physical Requirements

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
• Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
• Ability to work for long periods of time, typically 10-12 hours per day during peak seasonal periods.
• Must be 18 years or older.

Benefits

• Health and dental benefits, including prescription drug coverage and out-of-country coverage.
• Short and long-term disability, basic life, and AD&D insurance.
• Employee & Family Assistance Program.
• Retirement Savings Plan with employer match.
• Education assistance program and fitness reimbursement program.
• Annual bonus based on both company and personal performance.
• Increased vacation time with length of service.
• Service Awards & Service Time Off during milestone years.
• Paid bereavement leave and parental leave top-up to eligible employees.