Retail General Manager Auburn WA

About the role

The General Manager at Office Depot OfficeMax is responsible for growing total sales and services within the location, driving the overall customer experience, and fostering a sales service culture. This role involves managing sales performance, identifying opportunities, and developing store strategies to achieve sales and operational goals. The General Manager leads associate training, talent development, and succession planning while ensuring a positive and inclusive workplace environment. Additionally, this role includes community engagement, hosting in-store events, and building strong client relationships to improve retention and brand loyalty.

The General Manager oversees hiring, merchandising, operations, and execution of store and company standards, resolving associate and customer concerns, and partnering with business stakeholders. This leader acts as a Change Champion, supporting and initiating company-wide changes.

Responsibilities

• Achieve sales, services, operations, profit, and customer/community relationship goals.
• Drive the customer experience and sales service culture within the store.
• Manage sales performance and identify sales opportunities.
• Develop and execute store strategies and tactics to meet sales and operational goals, increase conversion rates, and drive customer traffic.
• Focus on key business initiatives to maximize sales and profitability.
• Own associate training, development, talent assessment, and succession planning.
• Provide constructive feedback, coaching, and counseling to associates.
• Lead, motivate, and inspire associates to create a customer-first environment.
• Engage with the local community and host in-store events to build client relationships and improve retention.
• Oversee hiring, merchandising, operations, and execution of store and company standards.
• Resolve associate and customer relations concerns in a timely manner.
• Manage performance of all associates and foster a positive, inclusive workplace.
• Support and initiate company changes as a Change Champion.

Requirements

• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred.
• 2–4 years of management experience or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment with proven people-management abilities.
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing environment.
• Proficient with computers, job-related technology, and POS systems.

About the company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions. It operates via an integrated B2B distribution platform and omnichannel presence, including world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Pay

The salary range for this role is $80,168.40 to $80,400 per year, with adjustments made to comply with all state and local minimum wage laws. Eligible associates may participate in an incentive program, paid according to the Incentive Plan terms and conditions.

Benefits

The company offers a competitive benefits package, including a 401(k) and opportunities for career growth and advancement within the organization.