Retail General Manager Auburn WA

About the role

The General Manager at Office Depot OfficeMax is responsible for growing total sales and services within the location, achieving results in sales, services, operations profit, and customer/community relationships. This role drives the overall customer experience and sales service culture, manages sales performance, and identifies sales opportunities. The General Manager develops store strategies and tactics to meet sales and operational goals, increases conversion rates, and drives customer traffic. They focus on key business initiatives to ensure maximum sales and profitability, own associate training and development, talent assessment, and succession planning. This role provides feedback, coaching, and counseling, and leads, motivates, and inspires associates to create a customer-first environment. The General Manager is actively engaged with the local community, hosts in-store events with small and medium businesses (SMB) to build client relationships, improve customer retention, and increase brand awareness and loyalty.

Additional responsibilities include hiring, merchandising, operations, execution of store and company standards, resolving associate and customer relations concerns, and partnering with business partners. The General Manager oversees performance management of all associates and fosters a positive and inclusive workplace environment. They act as a Change Champion, initiating and supporting company changes.

Responsibilities

• Achieve sales, services, operations profit, and customer/community relationship goals.
• Drive the overall customer experience and sales service culture within the location.
• Manage sales performance and identify sales opportunities.
• Develop store strategies and tactics to meet sales and operational goals, increase conversion rates, and drive customer traffic.
• Focus on key business initiatives to maximize sales and profitability.
• Oversee associate training, development, talent assessment, and succession planning.
• Provide positive and constructive feedback, coaching, and counseling to associates.
• Lead, motivate, and inspire associates to create a customer-first environment.
• Engage with the local community and host in-store events with small and medium businesses (SMB) to build client relationships, improve customer retention, and increase brand awareness and loyalty.
• Handle hiring, merchandising, operations, and execution of store and company standards.
• Resolve associate and customer relations concerns in a timely manner.
• Partner with respective business partners on operational matters.
• Manage performance of all associates and foster a positive and inclusive workplace environment.
• Act as a Change Champion by initiating and supporting company changes.

Requirements

• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment with proven people-management abilities.
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficient with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions. It operates through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

The company is committed to maintaining a safe and healthy work environment for coworkers and customers. All coworkers are expected to support the operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $80,168.40/year to $80,400/year. All state and local minimum wages will be complied with, which may result in an adjustment to the salary range.

Benefits

• Competitive salaries.
• Comprehensive benefits package, including a 401(k).
• Opportunities for career growth and movement within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.