Retail General Manager

At Office Depot Office Max, every leader is responsible for growing total sales and services within the location.

About the role

The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensures maximum sales and profitability by focusing on key business initiatives.

The General Manager will own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.

The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

Responsibilities

• Achieve sales, services, operations profit, and customer/community relationship results
• Manage sales performance and identify sales opportunities
• Develop store strategies and tactics to meet sales and operational goals
• Increase conversion rates and drive customer traffic
• Focus on key business initiatives to maximize sales and profitability
• Lead associate training, development, and talent assessment
• Provide coaching, counseling, and feedback to associates
• Create a customer-first environment for a positive experience
• Engage with the local community and host in-store SMB events
• Build client relationships, improve retention, and increase brand loyalty
• Oversee hiring, merchandising, and operations execution
• Resolve associate and customer concerns in a timely manner
• Manage associate performance and foster an inclusive workplace
• Initiate and support company changes as a Change Champion

Requirements

• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred
• 2–4 years of management experience, or equivalent skills gained through an internal development program
• Strong business acumen and sound judgment with proven people-management abilities
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels
• Excellent verbal and written communication skills
• Strong planning, prioritization, and execution skills in a fast-changing environment
• Proficient with computers, job-related technology, and POS systems

About the company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Pay

The salary range for this role is $50,500/year to $72,000/year, with adjustments to comply with all state and local minimum wage requirements.

Benefits

• Competitive salaries
• 401(k) plan
• Incentive program eligibility
• Opportunities for career growth and advancement within the organization