Retail Full Time Store Supervisor

About the role

The Retail Store Supervisor role at Office Depot is a full-time position focusing on providing comprehensive solutions across Technology, Services, Furniture, and Print offerings. This role involves building and maintaining relationships with customers to become their go-to advisor on Technology products/services and print offerings. The Store Supervisor is expected to demonstrate a strong passion for the brand, technology products, furniture, services, print, and other products/services offered. They are responsible for utilizing Office Depot’s proven sales principles to proactively engage customers and drive sales of our complete range of offerings. The Store Supervisor supports a customer-centric environment, engages with the local community, and contributes to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Foster a culture that builds trust, brand loyalty, and exceptional client service delivery.
• Utilize and understand the selling program to promote the sale of the best solution as well as additional product and/or services solutions.
• Maintain awareness of planned advertisements and promotions.
• Provide exceptional customer service by educating customers about Office Depot products and services.
• Educate customers about Office Depot products and services.
• Effectively utilize communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
• Evaluate the customer’s needs to determine the total solution.
• Guide, direct, and provide ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the building and associates during the absence of other managers.
• Partnership with all associates to ensure regular loss prevention compliance.
• Absorb and activate/deactivate the store's alarm system, cash handling, and daily store balancing.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

Requirements

High school diploma or equivalent preferred; coursework in Business, Retail Management, or related field a plus. 1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred. Knowledgeable in Technology and Print, including use of relevant equipment and POS systems.

Skills & Competencies

• Strong selling, interpersonal, and communication skills (verbal and written).
• Proven ability to lead, coach, and train others; works well independently and as part of a team.
• Comfortable using technology and systems to complete daily responsibilities.
• Demonstrates problem-solving, conflict management, time management, and business acumen.
• Drives for results, directs others effectively, makes sound decisions, and collaborates well.
• Adaptable, accountable, and able to maintain open availability.

Qualifications

Strong selling, interpersonal, and communication skills (verbal and written); Proven ability to lead, coach, and train others; comfortable using technology and systems to complete daily responsibilities; Demonstrates problem-solving, conflict management, time management, and business acumen; Drives for results, directs others effectively, makes sound decisions, and collaborates well; Adaptable, accountable, and able to maintain open availability.

Pay, Benefits & Work Schedule

The salary range for this role is $15.00/hour to $18.00/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

About The ODP Corporation

The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records.