Retail Full-Time Sales Lead, Savage x Fenty (Woodward Avenue - Detroit, MI)

Savage Retail is seeking a Full-Time Sales Lead at the Woodward Mall in Detroit, MI. This role reports directly to the Store Manager and supports day-to-day store operations and team development, helping to build a fearless, confident, and inclusive team that delivers the Savage x Fenty experience.

About the role

As a leader in our stores, you will work closely with the Store Manager to uphold the values and culture of our organization. You will be integral in building a forward-thinking and innovative retail experience for both your store team and the Savage x Fenty customer, fostering an inclusive environment that reflects our brand ethos.

Responsibilities

• Uphold an inclusive store culture that engages associates and delivers outstanding customer experiences.
• Fulfill Manager on Duty responsibilities, including opening/closing procedures, bank deposits, driving productivity, maintaining cleanliness, and ensuring a welcoming sales floor.
• Achieve KPI targets, budgets, and objectives by fostering a culture of accountability and business ownership.
• Engage customers by providing knowledge on product fabrics, features, fit, and function.
• Train and provide immediate feedback on the Customer Experience Playbook and performance expectations (e.g., Customer Engagement, Omnicart, Member Chat).
• Work with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
• Communicate inventory and training needs to enhance the overall customer experience.
• Maintain store-merchandising guidelines to improve the customer purchase journey.
• Provide and act on feedback to continuously improve store operations.
• Strive for excellence in performance, productivity, efficiency, and quality standards.
• Serve as a resource for product knowledge to customers and team members.
• Maintain personal sales and achieve sales goals.
• Uphold all safety and security standards, identifying and communicating potential issues.
• Support inventory controls by accurately receiving/transferring product, participating in inventory counts, and maintaining an organized back of house (boxes may weigh 10-30 lbs).
• Assist with visual merchandising standards in partnership with the Store Manager.
• Maintain cleanliness and organization of the store, including sales floor, stockroom, and common areas.
• Perform additional duties as assigned based on business or operational needs.

Requirements

• 1-2 years in a customer-facing role, with experience in lingerie and intimates or high-volume retail preferred.
• Flexible and reliable schedule; availability to work evenings, weekends, and holidays based on business needs.
• Ability to approach ambiguity and challenges with positivity and a growth mindset.
• Excellent verbal, written, and interpersonal communication skills.
• Tech-savvy or strong comfort with technology as part of daily responsibilities.
• Self-directed and highly motivated to take ownership of tasks and solutions.
• Ability to work in a team-selling environment.
• Physical ability to constantly move, talk, hear, reach, grab, and stand for at least two consecutive hours; may involve stooping, kneeling, crouching, and climbing ladders.
• Must be 18 years of age or older.

Benefits

• 70% employee discount on Savage Retail Brands.
• Paid sick time.
• Paid time off.
• 401k match.
• Quarterly bonus plan.
• Monthly free outfit.
• Additional benefits available.