Retail Full Time Sales Lead, Savage X Fenty - Westfield Mall (Culver City, CA)

About the role

The Sales Lead will report directly to the Store Manager and play an essential role in supporting day-to-day store operations and team development. As a Full-Time Sales Lead you are responsible for supporting Store Leadership in building a fearless, confident, and inclusive team that will bring the Savage x Fenty experience!

Responsibilities

• Upkeep an inclusive store culture that is reflective of our values and brand ethos resulting in a team of engaged store associates and outstanding customer experiences.
• Fulfill Manager on Duty responsibilities, including opening and closing procedures, bank deposits, driving productivity during downtime, upholding cleanliness standards, and ensuring a welcoming, service-focused sales floor at all times.
• Achieve KPI targets, budgets, and objectives by driving a culture of business owners who hold themselves accountable to individual and overall performance.
• Actively engage our customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of our product.
• Provides training and immediate feedback around our Customer Experience Playbook & other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.).
• Works in coordination with the Store Manager to inspire associates to meet/exceed individual & team performance goals.
• Communicate inventory and training needs to Store Manager to increase overall Customer experience.
• Maintain store-merchandising guidelines that make the store easy to shop and add value to the Customer’s purchase journey.
• Actively participate to provide and nourish feedback to Store Manager to continuously improve the business.
• Strive for excellence meeting and exceeding Store objectives as it relates to Performance, Productivity, Efficiency, and Quality standards.
• Serve as a resource for general product knowledge to all customers and team members.
• Maintain personal sales and achieve sales goals.
• Maintain all safety and security standards, as well as identify and communicate potential issues.
• Support inventory controls by accurately receiving/transferring product, joining inventory counts and maintaining an organized back of house; Boxes can weigh 10-30 lbs.
• Assists with visual merchandising standards by partnering with the Store Manager.
• Maintains cleanliness and organization of the store, including sales floor, stockroom, and common areas.

Requirements

• Experience: 1-2 years in customer-facing role with a focus on lingerie and intimates a plus
• High volume retail environment
• A flexible and reliable schedule; You will be scheduled to work evenings, weekends, and holidays based on business needs.
• Approach ambiguity and challenges with positivity and a growth mindset leading multiple initiatives.
• Excellent verbal, written, and interpersonal communication skills with the ability to communicate vision and purpose clearly.
• Tech-savvy or strong comfort around technology as component of daily responsibilities.
• Self-directed and highly motivated to take ownership of tasks to ensure solutions.
• Ability to work in team selling environment.

Qualifications

• Must be 18 years of age or older.

Skills

• Customer Service
• Team Management
• Product Knowledge
• Inventory Management
• Visual Merchandising

Benefits

• 70% employee discount on Savage Retail Brands
• Paid Sick Time
• Paid Time Off
• 401k match
• Quarterly Bonus Plan
• Monthly Free Outfit

Pay

The role has a salary between $19.20 - $21.00 hourly depending on experience.

Schedule

Based on business needs, the Sales Lead will be scheduled to work evenings, weekends, and holidays.