Retail Full Time Keyholder: Raleigh

About the role

As a Retail Keyholder at Framebridge, you will set the standard for exceptional customer service and represent the Framebridge brand in our retail stores. You will support onboarding and training of great retail team members, execute and improve operational activities to ensure customer experience and financial goals are met, and apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members.

Responsibilities

• Provide excellent customer service and represent the Framebridge brand in retail stores
• Support onboarding and training of great retail team members
• Execute and improve operational activities in retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on its 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Requirements

• Experience as a key holder in a customer service, retail, or hospitality role
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Preferred degree in art, design, marketing or relevant fields, but not required

Qualifications

• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to multitask and manage multiple priorities
• Knowledgeable about custom framing products and services

Skills

• Customer service skills
• Communication and interpersonal skills
• Product knowledge
• Problem-solving skills

Benefits

• Paid time off
• Paid holidays
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and free frame codes
• Contests and incentives
• Commuter benefits

Pay

Framebridge may pay more or less than the posted hourly range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Schedule

This role requires working a flexible schedule including evenings and weekends that meet the needs of the business.