Retail Fulfillment And Receiving Support Associate, Bellevue Square - Part

Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

About the role

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, processing trailers, retrieving orders from our back-of-house storage and delivering them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running efficiently. You'll also play a key part in customer interactions - greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance.

This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!

Responsibilities

• Support store operations by receiving, organizing, and processing merchandise while maintaining inventory accuracy.
• Ensure a positive customer experience through efficient order fulfillment and friendly curbside delivery interactions.
• Begin each day by reviewing goals, learning about new products and promotions, and preparing the store for success.
• Receive merchandise, tag items, and organize the stockroom to set the day up for smooth operations.
• Focus on the customer by greeting them warmly, actively listening, and resolving issues on the floor, during curbside pickups, or through order fulfillment.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
• Support teammates with honesty, care, and collaboration to better serve customers and communities.
• Strive to improve daily, take pride in work, achieve sales goals, and learn from each other to deliver results.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, eager to start a new venture, and adaptable to changing priorities; ability to work independently and as part of a team.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 50 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers to process transactions.

Skills

• Inventory Management
• Order Fulfillment
• Customer Service
• Retail Operations
• Stockroom Organization
• Curbside Delivery
• Teamwork
• Attention To Detail
• Communication
• Time Management
• Problem Solving
• POS Operation

Benefits

• Competitive pay and comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Access the full menu of benefits offerings here.

Schedule

• Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week.
• All schedules include weekend shifts as part of the requirements.
• Hours are dependent on business needs and colleague availability.

Information regarding hours per week needed for benefit eligibility purposes can be found here.

Pay

$22.44 per hour.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story.