Retail Front End Supervisor

Job Description

Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of the store ensuring prompt, courteous service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role‑models outstanding customer service and creates a positive internal and external customer experience. Promotes a culture of honesty and integrity; maintains confidentiality.

• Takes an active role in training and mentoring Associates on front‑end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to the store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink‑reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Qualifications

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi‑tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• At least 1 year retail experience and 6 months of leadership experience.

Benefits

• Associate discount; Employee Assistance Program; smoking cessation; bereavement support.
• 401(k) with employee contributions and matching for eligible employees.
• Child‑care and cell‑phone discounts; pet and legal insurance; credit union; referral bonuses.
• Medical, dental, and vision coverage; Health Savings Account; Health Care Flexible Spending Account.
• Life insurance; short‑term and long‑term disability.
• Paid parental leave; paid holidays, vacation, and sick leave.
• Auto and home insurance discounts; scholarship program; adoption assistance.

Pay

Starting pay range of $14.50 to $15.00 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Location

9840 Rt. 20, Rossford, OH, USA (TJ Maxx Store 1156).

Schedule

Flexible schedule, including nights and weekends.