Retail Framing/Custom Business Team Member

About the role

Store - READING, PA

Build customer relationships while creating a memorable framing solution for their art.

Help customers shop our store and be able to find what they’re looking for.

Provide a safe, clean and clutter-free environment.

Major Activities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements;
• Execute Company policies and standards;
• Embrace and execute personal designer by using Elevated ABC;
• Deliver to build relationships with all customers while creating Custom Framing solutions.
• Deliver sales and production results;
• Complete framing orders with a high degree of quality and on time;
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment;
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop;
• Support shrink and safety programs;
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others;
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget;
• Operate cash register and execute cash handling to standards;
• Acknowledge customers, help locate product and provide solutions;
• Assist with Omni channel processes

Other Duties As Assigned

• Regularly bend, lift, carry, reach and stretch;
• Move throughout the store;
• Remain standing for long periods of time;
• Lift heavy boxes and frames and access high shelves by ladder or similar equipment;
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget;
• Operate cash register and execute cash handling to standards;
• Acknowledge customers, help locate product and provide solutions;
• Assist with Omni channel processes

Physical Requirements

• Regularly bend, lift, carry, reach and stretch;
• Move throughout the store;
• Remain standing for long periods of time;
• Lift heavy boxes and frames and access high shelves by ladder or similar equipment;
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget;
• Operate cash register and execute cash handling to standards;
• Acknowledge customers, help locate product and provide solutions;
• Assist with Omni channel processes

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Minimum Type of experience

• Basic computer skills;
• Basic measuring skills;
• Ability to operate the framing equipment and glass cutter;

Preferred Type Of Experience

• Retail experience;
• Experience selling products and/or services to customers;

Benefits

Health insurance (medical, dental, and vision)

Paid time off

Tuition assistance

Generous employee discounts

Michaels is an Equal Opportunity Employer.